Frequently Asked Questions

Carpet & Upholstery Cleaning

How often should I have my carpet cleaned?
Every 6–12 months, depending on traffic, pets, kids, and allergies.
It helps, but it’s not required. We vacuum as part of our process unless otherwise discussed.
Yes! We use safe, non-toxic cleaning solutions that are family and pet-friendly. Any product used in your home is used in our owner’s home (with children & pets present)
It depends on the size of the job, but most cleanings take between 1–3 hours.
Carpets typically dry in 6–8 hours to the touch, fully dry within 24 hours (meaning wood/metal furniture can be put back down. Upholstery in 4-6 hours. Area rugs may take up to 24 hours depending on thickness.
While we recommend keeping traffic to a minimum, yes you can walk on it. It is more susceptible to dirt as its drying, we recommend wearing a set of house slippers or some shoes that don’t go outside.
We treat and remove most stains, but some (like dyes or set-in damage) may not fully come out. We’ll always give you honest expectations before we start. We’ll do everything possible. Many stains come out, but things like ink, dye, or bleach damage may be permanent.
That’s called “wicking.” If something is deep in the pad, it can rise to the surface. We have techniques to help prevent that.
Steam cleaning uses hot water extraction for deep cleaning. Dry methods use low moisture for quicker dry times — we’ll recommend the best method for your carpet type.

Yes, we offer professional-grade protectants that help resist future stains and extend the life of your carpet or upholstery.

Yes! Our process removes dust, pet dander, and allergens trapped deep in carpet fibers—great for allergy and asthma relief.

Furniture, Mattresses & Auto Interior

Can you clean mattresses or auto interiors?

Yes! We clean mattresses, car seats, and most upholstered surfaces.

We clean most types including microfiber, cotton, linen, polyester, and synthetic blends. We’ll assess the fabric first to choose the safest method.

Yes! We have targeted treatments for pet urine and odor that go deep into the fibers and backing.

Yes — we inspect each rug individually and use specialized techniques for delicate or handmade rugs.

Yes! While standard cleaning removes most pet hair, we also offer specialized treatments for stubborn hair buildup.

Commercial & Specialized Services

Do you offer commercial carpet cleaning services?

Absolutely. We clean carpets for offices, retail spaces, and other commercial properties—contact us for custom pricing.

We deep clean the tile and grout, then apply a sealant to help protect from future stains and buildup.

No sanding needed. We use a deep-cleaning and polishing process that removes dirt and leaves a nice finish.

Yes — our system is designed for most sealed wood floors. We’ll inspect first to confirm suitability.

Yes, we use pH-neutral cleaners and soft brushing methods safe for natural stone.

Service Logistics & Scheduling

Can you clean while I’m not home?

Yes, as long as we have access. Many customers leave a key or code — we’ll treat your home with care and lock up when finished.

We will move light furniture (chairs, end tables, etc.) but ask that you move breakables and heavy items ahead of time. We cannot move beds, electronics, or breakables.

Yes! We can bring portable equipment when needed for high-rise or restricted-access properties if we know ahead of time. Our minimum charge goes up to $350. We can do just as good of a job but the difference is, it takes more time to do it properly.

We typically book appointments 1–3 days in advance, but same-day service may be available depending on your location and our schedule.

Please pick up toys, small items, and valuables from the floor. If possible, secure pets and let us know about any special instructions.

Billing & Policies

What payment methods do you accept?

We accept cash, major credit cards, and digital payments such as Venmo or Zelle. Payment is due upon job completion.

Yes—we stand by our work. If you’re not satisfied, let us know within 7 days and we’ll make it right.

Client Feedback & Reviews

Flawless Home & Business Carpet Cleaning in Dublin, San Ramon & Pleasanton