Anyone can purchase a professional-grade carpet cleaning machine and offer their services as a cleaner — but can you trust just anyone to clean your carpets properly? You need to do a little homework to ensure you find the right company for the job. Do they have the tools needed to handle high-traffic areas and tough stains? Can they ensure a deep clean without causing damage? Are they trustworthy and experienced? Scroll down to explore what to look for in a commercial carpet cleaner.
Qualities of a Top-Notch Commercial Carpet Cleaner
Years of Experience
Dozens of new carpet-cleaning businesses flood the market each year, but there’s a reason why they disappear just as quickly. Look for a reliable, reputable company backed by years of experience. If a commercial carpet cleaner has been in this business for a long time and built a solid reputation, you can rest assured that the team members know their stuff.
High-Quality, Well-Maintained Equipment
Dated or ill-maintained carpet cleaning equipment will never give you a top-quality result. Worst case scenario? It might actually damage your carpet and/or void your carpet’s warranty. To protect your carpet and ensure you receive fantastic results, stick with companies that invest in state-of-the-art equipment and look after it well.
Several Cleaning Methods
What sorts of cleaning methods does the company offer? Different companies use different tools and techniques, and some are more effective than others. For example, common carpet cleaning methods include hot water extraction (also called steam cleaning), encapsulation cleaning, dry carpet cleaning (also called compound cleaning), bonnet cleaning (also called low-moisture cleaning), and shampooing. Ideally, your chosen company will use multiple cleaning methods, which they will switch out depending on the contaminant and surface material.
Insurance, Licensing, & Other Qualifications
Anyone working on your property should be fully insured to protect you from liability. It’s also important to look for licensed, well-trained cleaners who can give you peace of mind. Finally, ask about the company’s qualifications and certifications. Not only is this a good way to separate the professionals from the amateurs, but it will help you understand their breadth of knowledge, experience, and training.
Great Customer Service & Clear Communication
Don’t underestimate the importance of kindness, positivity, and clear communication. Whether you’re scheduling a service or calling with a question, you want to feel confident that (1) it won’t be difficult to reach the company and (2) you’ll be able to speak with a friendly professional who can provide the answers you need.
Value & Transparency
While you need to find a professional carpet cleaner you can afford, it’s also important to recognize that cheaper services often cost less for a reason. Instead of honing in on the price immediately, try to find a company that offers excellent quality and value. In addition, make sure that the pricing is fully transparent. If past customers state in reviews that they received one price upon booking and another when the work was complete, run!
Additional Cleaning Services
Carpets may be your focus right now, but what if your chosen cleaning company could also tackle your tile and grout, wood floors, and upholstery? A multi-service company will be far more useful than a singularly focused one.
Long-Term Potential
Unless this is an unusual one-and-done situation, you’re probably hoping to find a company you can rely on for regular cleanings going forward. Look for companies that have built years-long relationships with loyal customers. Not only will these companies have your back in the future, but you can trust that they’ll do their best from day one because they’re aiming to earn your business for the long term.
Plus, if you build a long-term relationship with a cleaning company, you can work with them to create a proactive plan that ensures your flooring always looks great. Have you ever hired a cleaning company in a last-minute panic because of an important meeting or event? These situations typically lead to much higher prices because the carpets are soiled and the timing is non-negotiable. But if you create a proactive cleaning program with a trusted company, you never have to worry about being embarrassed by the state of your flooring. No matter what impromptu situations arise, you’ll feel confident that your floors are always ready to go.
Positive Reviews
Explore online reviews before you commit to a company. You could try Google, Yelp, or Facebook, checking out both the overall rating and specific customer comments. Better yet, ask your friends and family if they can offer a personal recommendation for a local carpet cleaning service. A personal referral is one of the best ways to ensure you’re hiring someone trustworthy and reliable.
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Are you looking for a professional carpet cleaner? If you live in Dublin, San Ramon, or Pleasanton, California, contact Legacy Carpet & Upholstery Cleaning today. Our professional-grade vacuum and steam cleaning equipment can tackle even the toughest stains, penetrating deep into your carpet fibers to gently but effectively remove dirt and debris. Our local, family-owned company is known for hard work, friendly customer service, and a dedication to integrity. Plus, in addition to carpet cleaning, we offer upholstery cleaning, area rug cleaning, tile and grout cleaning, wood floor cleaning, and more. When you’re ready to get started, please call us at 925-967-4550 or contact us online. We look forward to hearing from you!
